Purchases made using external coupons or promotional codes not found on this site are not eligible for Cash back. Cash back is not available on orders placed by Jo-Ann Customer Care Representatives, or on orders placed in sessions initiated by Jo-Ann emails. Purchases made on a mobile app are not eligible for Cash back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device. Purchases of gift cards and/or e-gift cards are not eligible for Cash back.