Frequently Asked Questions

General Membership Questions

That's easy! As a LTD Commodities Perks member, you can:

  • Get 10% back on every purchase you make — online, over the phone, or by mail — at AmeriMark, Anthony Richards, Beauty Boutique, Carol Wright Gifts, Complements, Dr. Leonard’s, Essentials, Feel Good Store, Harriet Carter, Healthy Living, LTD Commodities, The Lakeside Collection, Time for Me, and Windsor Collection;
  • Get 5% back on your purchases — online, in stores, over the phone, or by mail — at over 1,000 retailers, from popular national chains to your favorite niche sites;
  • Save on virtually every shipping and return shipping charge you might pay!
  

You can reach our Customer Service Department by phone, 24 hours a day, 7 days a week, at 888-873-4894. You can also email us at CustomerService@LTDPerks.com or reach us via the 'Contact Us' form on our website; we'll get back to you within 24 hours (and usually much sooner!)

  

To cancel by phone, you can call us 24 hours a day, 7 days a week, at 888-873-4894. If you would prefer to cancel online, simply log in to your account at LTDPerks.com, click on “Account” from the navigation menu, then click the “Cancel Membership” link, and follow the instructions provided. You can also email us your cancellation request at CustomerService@LTDPerks.com or submit it through the "Contact Us" form. However you do it, our Customer Service Department will process your cancellation right away.

   

"ltdperks.com 8888734894" is the billing descriptor that will display on your statement when you are charged a LTD Commodities Perks membership fee.

   

You can send all of your rebate documentation via email to Rebates@LTDPerks.com. You'll be assigned a claim number when you fill out our online claim form; please be sure to copy it there as you'll need to include it in the "subject" line of your email when you send us your documentation. Also, please note that rebate claims must be submitted within 60 days of the original purchase date.

 

10% Back with Premier Brands

AmeriMark, Anthony Richards, Beauty Boutique, Carol Wright Gifts, Complements, Dr. Leonard’s, Essentials, Feel Good Store, Harriet Carter, Healthy Living, LTD Commodities, The Lakeside Collection, Time for Me and Windsor Collection are our Premier Brands. You can earn 10% back on any item you purchase at any of our Premier Brands, regardless of whether you buy it online, over the phone, or by mail!

Earning 10% back at Premier Brands is easy!

Online Orders: Before making your purchase, log in to LTDPerks.com, click “Shop” from the navigation menu, and then click the “Shop Premier Brands” link. Click through the links on this page to the Premier Brand website and complete your purchase online. Your 10% back will be applied automatically to your Savings.

Phone & Mail Orders: After you have made your purchase from one of our Premier Brands, submit a rebate claim through the mail or online at LTDPerks.com.

How to submit a rebate claim online:

  • Visit the “Rebates” page on LTDPerks.com and fill out and submit the electronic rebate form.
  • Email your proof-of-purchase documentation, along with your claim number (for online submissions only), to Rebates@LTDPerks.com.
  • Online submissions will appear in your Savings upon verification and processing, which can take 3-6 weeks.

Please note that 10% back claims must be submitted within 60 days of the original purchase date. Within 3-6 weeks of our receipt of your Premier form and supporting documentation, we'll verify your rebate and apply your 10% back to your Savings. Better yet, you can earn 10% back on an unlimited number of purchases throughout your membership year!

How to submit a rebate claim through the mail:

  • Send your proof-of-purchase documentation, along with your clearly written name, address and phone number to LTD Commodities Perks Rebates, P.O. Box 290728, Wethersfield, CT 06129-0728. Rebate forms have been provided in your welcome booklet for your convenience but are not required. You can obtain additional forms by printing them online at LTDPerks.com or by calling 888-873-4894.
  • Mailed submissions will appear in the Savings upon approval, which can take 3-6 weeks from the postmark date of your submission.
 

Within 3-6 weeks of our receipt of your 10% back claim submission and the required documentation, we'll verify and process your claim and apply your rebate to your Savings. Whenever your total Savings balance (including 10% back, 5% back, and shipping and return shipping rebates) reaches $10 or more, we’ll mail you a Check in $10 increments, at the beginning of the following month. Any leftover balance will remain in your account until you reach the $10 threshold again.

The 10% back amount is calculated using the sub-total of your final, qualifying purchase amount after any and all discounts or other offers from the Premier Brand, your credit card issuer, and any other parties are applied. The sub-total amount does not include taxes, shipping charges, or other fees.

No! You can earn 10% back on an unlimited number of purchases with our Premier Brands throughout your membership. Please note that, to qualify for 10% cash back on Premier Brand purchases made over the phone or by mail order, you must submit your rebate claim within 60 days of your purchase. For complete details on the 10% back benefit, please see "How It Works".

5% Back with Marketplace Retailers

The Marketplace is our directory of over 1,000 retailers, from popular brand-name outlets to niche and specialty merchants. As a member of LTD Commodities Perks, you can receive 5% back on your purchases when you shop through our Marketplace links. You are eligible to earn up to $1,000 in 5% back on your Marketplace purchases every membership year.

 

We offer 5% back at over 1,000 retailers through the Marketplace, but our list of retailers is subject to change at any time. To view the current list, please visit the Marketplace page by clicking “Shop from the main navigation and then click the “Shop Marketplace” link.

 

You have several ways to earn 5% back on your Marketplace purchases:

  • Online: Log in to LTDPerks.com, click "Shop" from the main navigation, and then click the “Shop Marketplace” link. Click on any retailer link you want, and then use the browser window that opens to shop as you normally would. Just be sure to complete your purchase in that browser window and during that shopping session. Once the retailer notifies us that your order has been shipped, we’ll automatically apply your 5% back to your Savings. (Notification typically takes up to 7 business days, but it can take longer if the item you've purchased is on back-order.) Please note that we can’t automatically apply the 5% back on purchases made at online retailers labeled “Rebate Required.” You’ll need to submit a rebate claim to receive 5% back on purchases at these retailers.
  • In stores, by phone, and by mail: After you make your purchase, log in to LTDPerks.com, click the "Rebates" link from the main navigation, and fill out a 5% Back claim form. To submit your rebate through the mail, send your proof-of-purchase documentation, along with your clearly written name, address, and phone number, to LTD Commodities Perks Rebates, P.O. Box 290728, Wethersfield, CT 06129-0728. Rebate forms have been provided in your welcome booklet for your convenience but are not required. You can obtain additional forms by printing them online at LTDPerks.com or by calling 888-873-4894. Submit your completed claim form along with proof-of-purchase documentation. Acceptable forms of proof-of-purchase documentation include sales receipts, packing slips, and order confirmation pages or emails. Please note that 5% back claims must be submitted within 60 days of the original purchase date. Within 3-6 weeks of our receipt of your Marketplace form and supporting documentation, we'll verify your rebate and apply your 5% back to your Savings.

 As a LTD Commodities Perks member, you can earn up to $1,000 every membership year through the 5% back benefit!

You can earn 5% back at any eligible grocery store in the Marketplace. First, visit the “Groceries & Household Supplies” category in your Marketplace. To find grocery stores eligible for 5% back, look for stores with the grocery bag icon and the “Rebate Required” flag. You can earn 5% back on groceries by shopping in-store or online through the Marketplace links. After your online or in-store purchase is made, submit a rebate with your dated proof-of-purchase documentation to receive 5% back. For more information, please refer to your How It Works page.

 

Once your 5% back has been verified, we’ll apply it to your Savings balance. Whenever your total Savings balance (including 10% back, 5% back, and shipping and return shipping rebates) reaches $10 or more, we’ll mail you a Check, in $10 increments, at the beginning of the following month. Any leftover balance will remain in your account until you reach the $10 threshold again.

Please note that, once you reach the $1,000 maximum on 5% back on Marketplace purchases in any membership year, you’ll no longer earn 5% back on those purchases until you reach your membership anniversary date, at which time your annual limit will reset. Payouts for 5% back on those purchases will continue to follow the process described above.

The 5% back amount is calculated using the sub-total of your final, qualifying purchase amount after any and all discounts or other offers from the retailer, your credit card issuer, and any other parties are applied. The sub-total amount does not include taxes, shipping charges, or other fees.

As a member of LTD Commodities Perks, you can earn up to $1,000 every year on Marketplace purchases that qualify for 5% back. Please note that, to qualify for 5% back on Marketplace purchases made in store, over the phone, or through the mail, you must submit your rebate form and required proof-of-purchase documentation within 60 days of your purchase. For complete details on the 5% back benefit, please refer to your How It Works page.

Shipping Rebates

Shipping rebates are a great way to save on purchases at Premier Brands and Marketplace retailers. As an active member of LTD Commodities Perks, you can claim a rebate for your entire shipping charge on every purchase you make at our Premier Brands, and you can also claim rebates of up to $10 on shipping fees you pay on Marketplace purchases.

You can claim up to $500, each, in shipping and return shipping rebates on Marketplace purchases every year. There's no limit to the number of shipping rebates you can claim on Premier Brand purchases.

As long as you provide the documentation needed to verify that your shipping charge comes from a purchase made at a participating retailer, you're eligible for a rebate on the shipping charge. That includes Premier and Marketplace purchases made online, over the phone, or by mail. Acceptable documentation for shipping rebates includes receipts, packing slips, and order confirmations that display the price, retailer information, shipping and handling charges, and sales date.

To claim your shipping rebate, simply click the "Rebates" link from the main navigation, and follow the instructions provided. To submit your rebate through the mail, send your proof-of-purchase documentation, along with your clearly written name, address, and phone number, to LTD Commodities Perks Rebates, P.O. Box 290728, Wethersfield, CT 06129-0728. Rebate forms have been provided in your welcome booklet for your convenience but are not required. You can obtain additional forms by printing them online at LTDPerks.com or by calling 888-873-4894. Please note that you must submit your shipping rebate and required documentation within 60 days of the original purchase date. We'll verify your claim and process your rebate within 3-6 weeks of our receipt of your claim and documentation, and we'll then apply your rebate to your Savings. Whenever your total Savings balance (including 10% back, 5% back, and shipping and return shipping rebates) reaches $10 or more, we’ll mail you a Check in $10 increments, at the beginning of the following month. Any leftover balance will remain in your account until you reach the $10 threshold again.

We'll verify and process your rebate within 3-6 weeks of our receipt of your claim and documentation, and we'll then apply your rebate to your Savings. Whenever your total Savings balance (including 10% back, 5% back, and shipping and return shipping rebates) reaches $10 or more, we’ll mail you a Check in $10 increments, at the beginning of the following month. Any leftover balance will remain in your account until you reach the $10 threshold again.

Yes; please be sure to mail your claims within 60 days of the purchase date.

To claim your shipping rebate, simply fill out and submit a rebate form, along with proof of your shipping charge, i.e., a document from the retailer that displays the price, retailer information, shipping and handling charges, and sales date. Acceptable forms of documentation include:

  • An order confirmation page;
  • An order confirmation email;
  • A packing slip; or
  • A sales receipt

Return Shipping Rebates

When you shop through LTD Commodities Perks, we've got you covered! Whether the item is the wrong size or color, or it gets damaged in transit, or you just don't care for it now that it's in your hands, you can ship it back for free via FedEx Ground! Better yet, we'll cover items purchased at any participating retailer, from brand-name stores to niche merchants and specialty retailers. Just be sure to review the specific retailer's return policy to see whether the store already offers free return shipping (and to find out if your return is eligible for a refund; we don't cover refunds).

Please note that these savings won't appear on your Savings page, so they won't be included in any Checks we send you for your Savings balance. You'll enjoy greater peace of mind (and savings), though, thanks to unlimited opportunities to ship unsatisfactory orders back for free via FedEx Ground as a LTD Commodities Perks member!

Just click "Returns" from the navigation menu, click the “Return Labels” link, then follow the instructions to create and print a return shipping label from FedEx Ground. Securely fasten the label to your return package, then just drop it off at any FedEx location; as long as your package complies with FedEx weight and size limitations, your return shipping charge is on us!

As a LTD Commodities Perks member, you can return any item to any participating retailer at any time and save on return shipping! However, if you're also hoping to get a refund or store credit on your purchase from the retailer, you'll need to make sure you follow the retailer's specific return policy and procedures, including its deadlines, to qualify.

Generally speaking, you can save on return shipping for any purchase you make online, over the phone, or by mail, whether or not you make the purchase through LTD Commodities Perks. Certain purchases, however, may not qualify for free return shipping via FedEx Ground. For instance, if the retailer already offers free return shipping, your purchase won't be eligible for free return shipping via FedEx Ground. Also, the destination for a return shipment must be a valid commercial address in the 48 contiguous United States, so if a retailer’s return address is in Hawaii or Alaska, for example, you won’t be able to ship it via FedEx Ground. Similarly, shipments sent to residential addresses, P.O. boxes, or other non-commercial locations don't qualify for savings through the program. However, if you do have to pay for return shipping, you can claim a rebate of up to $10 on your return shipping charge.

FedEx Ground will ship your package to the address on the shipping label within 1-5 business days, depending on where you drop it off and its final destination. You can drop your package off at any of the more than 1,800 FedEx Office® or 5,800 FedEx Authorized ShipCenter® locations across the United States to have it delivered, free of charge, to any retail location you specify within the 48 contiguous states.

  • 150 pounds in weight;
  • 108 inches in length; and/or
  • 165 inches in length + girth.

Free return shipping via FedEx Ground is available to subscribers who reside in the 48 contiguous United States. Free return shipping via FedEx Ground is not available to subscribers who reside in Alaska, Hawaii, Iowa, Maine, Oregon, or Canada.

To track the status of any package you've shipped through the program, just click “Returns” from the navigation menu, click the “Return Labels” link, and then click the "My Labels" tab. To follow the progress of a specific shipment, you can click its “Tracking Number” and see a detailed listing of its return journey. For instance, if you need to return an item by a specific date to qualify for a refund from the retailer, you can monitor the shipment every step of the way, from drop-off to delivery, to make sure it arrives within the required timeframe. We'll also send you a tracking email that will confirm that your package has shipped and provide a link through which you can track its progress.

Savings

Your Savings is where you can track your 10% and 5% back earnings, as well as your shipping and return shipping rebates, throughout your LTD Commodities Perks membership.

  • "Submitted" means that we've received your claim for 10% back, 5% back, or a shipping or return shipping rebate.
  • "Approved" means we've verified and processed your claim for 10% back, 5% back, or a shipping or return shipping rebate.
  • "Paid" means we've sent you a Check as payout for that specific 10% back, 5% back, shipping or return shipping claim.
  • “Declined” means your claim was not approved. Please contact customer service if you have any questions.

You have 60 days from the date of your purchase to contact us if you believe that an online Premier Brand or Marketplace purchase that qualifies for cash back is missing from your Savings. Please note that an online Premier Brand and/or Marketplace purchase won't appear in your Savings until the retailer notifies us that your order has shipped; it can take 5-7 business days for such notification to reach us. Also, if an item you've purchased is on back-order, that item won't ship until the retailer receives it.

In the case of rebate claims, please be sure you've submitted the necessary proof-of-purchase documentation (a purchase receipt, packing slip, or order confirmation page or email) along with your rebate claim. Also, please remember that return shipping rebates require proof-of-purchase documentation AND proof of the return shipping charge (see below).

If you believe that a 10% back, 5% back, or shipping rebate claim is missing from your Savings, you have 60 days from the date of your purchase to contact us. Again, please be sure you've submitted the necessary proof-of-purchase documentation (the order confirmation; the original sales receipt; or the packing slip with the price, retailer information, shipping and handling charges, and sales date) along with your rebate claim.

You also have 60 days from the date your return shipment was sent to contact us if you believe that a return shipping rebate claim is missing from your Savings. Please confirm that you’ve submitted both required forms of documentation along with your return shipping rebate claim:

  • Either the order confirmation OR the packing slip from the retailer where you purchased the returned item, displaying the price, item, retailer information, and order and shipping dates;
AND
  • A shipping receipt for the return shipment displaying the date, shipping destination, and price paid. USPS receipts that indicate the destination zip code are acceptable. (Please note: If the retailer provides a return label and then deducts the return shipping fee from your credit/refund, please provide a copy of your statement showing the credit/refund amount minus the return shipping fee.)